Interface java.telephony.callcenter.events.ACDAddrEv All Packages Class Hierarchy This Package Previous Next Index Interface java.telephony.callcenter.events.ACDAddrEv public interface ACDAddrEv extends Object extends CallCentEv, AddrEv ACDAddressEvent encapsulates a ACD event and is sent to ACD Address observers. getAgentAddress() This returns the Agent's Address that is associated with the given AgentTerminal. getAgentID() This returns the Agent's ID. getAgentTerminal() This returns the Agent's Terminal. getState() This returns the Agent's state. getTrunks() Returns an array of all Trunks currently being used for this Call. getAgentTerminal public abstract AgentTerminal getAgentTerminal() This returns the Agent's Terminal. getAgentID public abstract String getAgentID() This returns the Agent's ID. getState public abstract int getState() This returns the Agent's state. getAgentAddress public abstract Address getAgentAddress() This returns the Agent's Address that is associated with the given AgentTerminal. getTrunks public abstract CallCenterTrunk[] getTrunks() throws PlatformException Returns an array of all Trunks currently being used for this Call. If there are no Trunks being used, this method returns null. Returns: An array of Trunks, null if there are none. Throws: PlatformException A platform-specific exception occurred. All Packages Class Hierarchy This Package Previous Next Index
